Privacy Policy

1. Information we collect

Depending on how you interact with us, we may collect the following categories of information:

• Identifiers and contact information: name, email address, telephone number, billing address, shipping address, and similar contact details.
• Order and transaction information: products, quantities, pricing, discounts, tax, shipping details, order status, transaction identifiers, and purchase history.
• Payment-related information: payment status and payment-provider transaction identifiers. Card payments are processed by payment providers such as Stripe; we do not intend to store your full payment-card number on SPLASH Decor systems.
• Communications: messages, support requests, return/refund requests, trade inquiries, and other information you choose to send us.
• Device and usage information: IP address, browser/device type, operating system, referring pages, timestamps, request logs, security signals, and website interactions that our systems or service providers may collect automatically.
• Preferences: choices you make about products, communications, privacy, or site features.

2. Sources of information

We collect personal information directly from you, automatically from your browser or device when you use the site, and from service providers that help us process payments, communicate with you, fulfill orders, prevent fraud, host the site, or operate our business.

3. Why we use information

We use personal information for legitimate business and commercial purposes, including to:

• provide the website, product catalog, cart, checkout, and customer support;
• process payments, orders, shipping, returns, refunds, and transaction records;
• communicate about orders, requests, service messages, and customer inquiries;
• maintain security, prevent fraud and abuse, troubleshoot, and protect our systems and users;
• improve products, site functionality, operations, and customer experience;
• maintain business, accounting, tax, audit, and legal records;
• comply with law, enforce our agreements, and establish, exercise, or defend legal claims; and
• send marketing communications where permitted by law and consistent with your choices.

4. How we disclose information

We may disclose personal information to the following categories of recipients when reasonably necessary:

• Payment processors, including providers such as Stripe, to authorize and process transactions and address fraud or payment issues.
• Shipping, logistics, production, and fulfillment providers to manufacture, pack, ship, deliver, replace, or receive returned products.
• Communications providers, including providers such as Resend, to send transactional or service email.
• Hosting, infrastructure, security, and IT providers that help operate and protect the website and business systems.
• Professional advisers, such as attorneys, accountants, insurers, auditors, and consultants, subject to appropriate obligations.
• Government authorities or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, property, users, or the public.
• Business transaction parties in connection with an actual or proposed financing, merger, acquisition, restructuring, sale of assets, or similar transaction, subject to applicable law.

We disclose only the categories of personal information reasonably necessary for the applicable purpose, subject to contractual, legal, or other appropriate safeguards.

5. Sale, sharing, and targeted advertising

As of the effective date of this Policy, SPLASH Decor does not sell personal information for money and does not use personal information for cross-context behavioral advertising or targeted advertising based on activity across unaffiliated websites or services.

If our practices change, we will update this Policy and provide any notice, consent mechanism, or opt-out mechanism required by applicable law.

6. Cookies, local storage, and similar technologies

Our site and service providers may use cookies, local storage, server logs, or similar technologies that are necessary or useful for security, checkout, fraud prevention, site operation, and preferences. We do not currently use advertising cookies on splashdecor.com for cross-site behavioral advertising.

Your browser may allow you to block or delete cookies, but doing so can affect essential site or checkout functionality.

7. Your privacy rights

Depending on where you live and whether a particular privacy law applies to us, you may have rights to:

• confirm whether we process your personal information and access it;
• correct inaccuracies;
• delete certain personal information;
• obtain a portable copy of certain personal information;
• opt out of the sale of personal information, targeted advertising, or certain profiling when applicable;
• limit or withdraw consent for certain processing when applicable; and
• appeal certain decisions we make about a privacy-rights request.

We will not unlawfully discriminate against you for exercising a privacy right.

8. How to submit a privacy request or appeal

Email contact@splashdecor.com with the subject Privacy Request and describe the right you want to exercise. You may also use our Contact page. We may need to verify your identity and request details before completing the request.

If we deny or limit a request and applicable law gives you an appeal right, reply to our decision with the subject Privacy Appeal. We will review the appeal and respond within the period required by applicable law.

Where permitted, an authorized agent may submit a request on your behalf. We may verify the agent's authority and your identity as allowed by law.

9. Universal opt-out signals

Where required by applicable law, we honor valid universal opt-out mechanisms, such as Global Privacy Control, for processing to which such signals legally apply. Because we do not currently sell personal information or use it for cross-context behavioral/targeted advertising, such a signal may not change our present practices.

10. Data minimization and retention

We seek to collect information that is adequate, relevant, and reasonably necessary for the purposes described in this Policy. We retain personal information only for as long as reasonably necessary for those purposes, including order fulfillment, customer service, tax and accounting obligations, security, dispute resolution, enforcement, and other legal requirements. Retention periods vary by record type and legal obligation.

11. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No website, network, transmission, or storage system can be guaranteed to be completely secure.

12. Children's privacy

The site is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the site. If you believe a child has provided personal information to us, contact us so we can review and take appropriate action.

13. Third-party services and links

The site may link to or integrate with services operated by other companies. Their privacy practices are governed by their own policies and are not controlled by SPLASH Decor. Review those policies before providing information directly to a third party.

14. U.S. operations and international visitors

SPLASH Decor operates from the United States. If you access the site from another country, your information may be processed in the United States or other jurisdictions where our service providers operate, subject to applicable law.

15. Changes to this Policy

We may update this Policy to reflect changes in our practices, technology, products, or legal obligations. We will post the revised version on this page with a new effective date and provide additional notice when required by law.

16. Contact us

Email: contact@splashdecor.com