1. Refunds for eligible returns
When an eligible return is received and approved after inspection, we will refund the purchase price paid for the accepted returned merchandise, including applicable sales tax attributable to that merchandise, as required by law.
For a standard change-of-mind return, original outbound shipping charges and customer-paid return shipping are not refundable. If the return is caused by our error or a confirmed defect or shipping damage, we will provide the remedy required by applicable law and may also refund or cover associated shipping charges.
2. Refund timing and payment method
After an authorized return is received, we aim to inspect it and initiate any approved refund within 5 business days. Refunds are issued to the original payment method whenever possible. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
We will not issue a cash refund for a purchase made by card or another electronic payment method unless required by law or the original payment method cannot be refunded.
3. Order cancellations
Contact us immediately if you need to cancel an order. We will honor a cancellation when we can stop the order before shipment or before customer-specific production has materially begun. A cancellation request is not guaranteed until we confirm it.
Products expressly identified as custom, bespoke, personalized, or made to customer-specific specifications may become non-cancellable once production begins, except where applicable law requires otherwise.
4. Damaged, defective, short, or incorrect orders
If your order arrives damaged, defective, incomplete, or materially different from what you ordered, contact contact@splashdecor.com as soon as reasonably possible and preferably within 7 calendar days of delivery. Include the order number and photographs showing the issue and packaging.
Depending on the circumstances and applicable law, we may repair, replace, reship, provide a partial refund you agree to, or issue a full refund. We will not require you to pay return freight for a confirmed SPLASH Decor fulfillment error or confirmed defective/damaged merchandise when a return is required.
5. Shipping delays and unavailable merchandise
We intend to ship within the time stated during the sale. If we cannot ship within the promised time, or within the period required by applicable law when no specific shipment time was promised, we will provide any delay notice, cancellation option, consent request, and refund required by law.
6. Partial shipments and unavailable items
If we can fulfill only part of an order, we may ask whether you want the available portion shipped. Any amount paid for merchandise that is cancelled or cannot be fulfilled will be refunded as required by law, including applicable charges attributable to the unfulfilled merchandise.
7. Promotional pricing and discounts
Refunds are based on the amount actually paid for the returned merchandise after discounts, promotions, credits, or bundled pricing are allocated. We do not guarantee retroactive price adjustments unless a promotion expressly states otherwise.
8. Refused or undeliverable shipments
If a shipment is refused or returned as undeliverable for reasons not caused by SPLASH Decor or the carrier, any refund may be reduced by non-refundable carrier charges actually incurred, to the extent permitted by law. We will not deduct such charges when the failure was caused by our addressing or fulfillment error.
9. Missing refunds
If we confirm that a refund was issued but it has not appeared after your payment provider's normal processing period, contact your card issuer or financial institution first. You may also contact us at contact@splashdecor.com with your order number.
10. No waiver of legal rights
Nothing in this Refund Policy limits any non-waivable right or remedy available under applicable consumer-protection law.