Return Policy

1. Return window

You have 30 calendar days from the date your order is shown as delivered by the carrier to request a return of an eligible product.

2. Eligibility requirements

To qualify for a standard return, the product must be in resalable condition and must meet the product-specific requirements below.

• Wallpaper and wallcoverings: full rolls must be unused, uncut, untrimmed, uninstalled, undamaged, and returned with original labels and packaging.
• Decorative tile: tiles must be unused, uninstalled, uncut, unmodified, and undamaged. Returns must contain complete boxes/sets with all originally supplied tiles and components, securely repackaged for transit.
• Other standard products: items must be unused, uninstalled, undamaged, and complete with their original packaging and included components.

Installation, cutting, trimming, gluing, grouting, drilling, sealing, alteration, or other use constitutes acceptance of the product and makes the affected material ineligible for a standard return, except where applicable law provides otherwise.

3. Items that are not returnable

The following are not eligible for a standard change-of-mind return:

• items expressly identified before purchase as custom, bespoke, personalized, custom-sized, made to a customer-specific specification, clearance, or final sale;
• samples or swatches, unless the product page expressly states otherwise;
• installed, cut, altered, used, damaged, incomplete, or improperly packaged material;
• products returned after the 30-day window.

These exclusions do not limit rights you may have for products that are defective, damaged in transit, materially different from what was ordered, or otherwise protected by applicable law.

4. Start a return before shipping it

Email contact@splashdecor.com with the subject Return Request. Include your order number, the item(s) you want to return, quantity, and reason for return. We may request photographs when needed to confirm condition or shipping damage.

Wait for return authorization and packaging instructions before sending the merchandise. Unauthorized or cash-on-delivery returns may be refused where permitted by law.

5. Return address

Do not send a return until you have contacted us and received return authorization.

6. Return shipping

For eligible change-of-mind returns, the customer is responsible for return shipping, packaging, insurance, and carrier risk until the shipment is received by SPLASH Decor. We strongly recommend a trackable, insured service, especially for heavy tile shipments.

If we sent the wrong product, or a product is confirmed defective or damaged in transit, SPLASH Decor will provide an appropriate remedy and, when a physical return is required, cover reasonable return shipping or provide a return label.

7. Damaged, defective, or incorrect orders

Inspect the shipment before installation. Contact us as soon as reasonably possible, preferably within 7 calendar days of delivery, if the package or product arrived damaged, defective, short, or incorrect. Keep the merchandise and all packaging until we provide instructions.

Send your order number and clear photographs of the shipping carton, label, packing materials, and affected product. Do not install material you believe is defective or incorrect.

8. Color, pattern, and production variation

Displays, lighting, substrates, print media, glaze, production lots, and natural-surface-inspired artwork can create visible variation. Review all material before installation and, when practical, order the required quantity at one time. Normal variation that falls within the product description is not automatically a defect.

9. Restocking fees and exchanges

There is no restocking fee for an eligible standard return. We generally process exchanges as a return followed by a new order so that pricing, inventory, taxes, and shipping remain accurate.

10. Refunds

Approved return refunds are handled under our Refund Policy. Original outbound shipping charges are not refundable for a standard change-of-mind return, except where required by law or where the return results from our error or a confirmed defect.

11. Consumer rights

This policy is intended to be read consistently with applicable consumer-protection law. Nothing in this policy waives a right or remedy that cannot lawfully be waived.

12. Contact

Questions about a return can be sent to contact@splashdecor.com or submitted through our Contact page.